What You Need To Know


What’s your return policy?

Food CAN NOT be returned


Do you ship oversees and to P.O. boxes?

We do not ship to P.O. Boxes however depending on the location we will ship overseas


Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 7 days a week except for holidays.


Terms & Conditions

Our website is secured and copy written.

“Feeding the World Starts With Feeding Just One” is a registered Trademark and can not be duplicated.

Mommy & Me Care Package is a registered Trademark and can not be duplicated.

Doris Pantry Inc. is a 501 (c)(3) registered charity

Any information within this website is property of Doris Pantry Inc. or has licensure to use. Do not duplicate without written permission.

Donations & Payments

The Doris Pantry Corporation website provides the convenience of online donations, program sponsorship, and event ticket purchases. Doris Pantry Inc. has engaged the services of PNC Financial Institution using First Data, a payment services provider, to process all donation/payment transactions securely.

Refund Policy

You hereby acknowledge and agree that, for all donations/payment transactions, (1) you will not use an invalid or unauthorized credit or debit card or other payment method; (2) all donations/payment transactions are final and non-refundable. If you have any questions regarding any payment transaction, please contact us by phone at 317-975-0997or by email at Aquanita.Brown@dorispantry.org.

Cancellation

A donation may be cancelled up until payment has been processed. Once payment has been processed, the donor is responsible for payment.

Complaints

Any complaints about donations, sponsorships, or processing may be sent to our staff: 317-975-0997or by email at info@dorispantry.org There is no guarantee of a resolution. Each case will be looked at individually.

Legalities

These terms and conditions are subject to change.

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PRIVACY POLICY

Doris Pantry Inc. (D.P. Inc.) values your participation and support and is committed to protecting your privacy. D.P. Inc. is further committed to providing a safe environment for anyone who visits, volunteers, or makes a donation.

Doris Pantry Inc. maintains strict donor information privacy policies. We take great care to ensure that unauthorized persons do not compromise your information.

Doris Pantry Inc. does not trade, share, or sell your personal information to any organization or individual, nor send donor mailings on behalf of other organizations. We will not divulge personal information to any other organization or individual other than that necessary to transact, fulfill and or account for donations that you have authorized.

Doris Pantry Inc. does not share your information with telemarketing centers. We do not use telephone marketing to solicit funds. D.P. Inc. will only use your phone number if we need to verify information or to thank you for your contribution, ask for your opinion, request your assistance, or invite you to a special event.

What information do we collect?

When you make a donation, volunteer, or schedule a food donation, Doris Pantry Inc. may ask you for your name, address, email address, telephone number, fax number, as well as other relevant information (e.g. hours available to volunteer).

How do we use your information?

Doris Pantry Inc. uses non-identifying basic information (aggregate data), on occasion, to share with sponsors, partners, other third-party vendors, or for internal marketing purposes to encourage fundraising.

Doris Pantry Inc. uses personally identifiable information you provide about yourself: a) to respond to your questions or comments about D.P. Inc. services; b) to fulfill requests to volunteer or conduct a food drive; c) to process your donation, verify your credit card and send you a tax-deductible receipt; d) confirm a donation; e) to thank you; f) to send you additional information about D.P. Inc. programs, services and needs that we believe will interest you; g) to protect against a threat of safety or destruction of property; and h) to protect against legal liability.

Doris Pantry Inc. may disclose to third parties aggregate statistics (e.g., total number of donors, total amount of donations for specific periods, average gift size, and total number of volunteers for specific projects or events). These statistics will not include any personal identifying information.

Doris Pantry Inc. will not use personal information in any way other than described in this policy. D.P. Inc. requires employees, agents and contractors who have access to personal information to protect information consistent with this privacy policy.

Opt out

If you prefer not to receive any mail or email correspondence from us, please send us your request to be removed from all mailing lists with your full name, address, phone number and email address. Send your request to Doris Pantry Inc., P.O. Box 24442, Indianapolis, IN 46224, email: Aquanita.Brown@dorispantry.org or call 317-975-0997

Secure environment

Doris Pantry Inc.’s transaction handling policies allow you to make safe donations, whether in person, by phone, by mail, or online. Cash, e-check, or credit card transactions are handled so as to ensure complete donor information confidentiality. Third parties handle D.P. Inc.’s online credit card verification process. These organizations require your name, address, credit card number, and expiration date to process your transaction. Their state-of- the-art firewalls and encryption technology offer the highest level of security to ensure the confidentiality of your transaction. D.P. Inc. and our third party vendors will not use your information for any purpose outside of these necessary processes. Online forms are not encrypted. D.P. Inc. does not use cookies on its web site.

No liability

The security measures we take may not prevent all loss, misuse or alteration of information. Doris Pantry Inc. is not responsible for any damages or liabilities relating to such security failures. Unauthorized third parties may access data and communications, including email, when communicated via the Internet. The Doris Pantry Inc. web site includes links to other web sites. Doris Pantry Inc. cannot ensure the privacy practices of other such sites.

You may contact Doris Pantry Inc. with questions or comments about this privacy policy or to update any personally identifiable information at www.dorispantry.org. Doris Pantry Inc. reserves the right to change its policy at any time.